After a week of runarounds from phone and cable provider Comcast–apparently installers failed to show up when scheduled, came two days later but didn’t finish the job and then cut off all service shortly after that–the normally mild-mannered Mona marched into the company’s Manassas office and clobbered a phone, keyboard and monitor with a hammer, all the while shouting, “Now do I have your attention?”

Simply Comcastic.

I’ve always heard Starbucks treats their employees well, and that notion was furthered this week when I was told they can have all the free coffee they want while working (both 30 minutes before and after their shift, too), and 1 free pound of coffee per week– in addition to all the stuff today’s employees expect (401K, paid leave, health benefits, stock options, etc.). What’s unique is this all applies to their part-time employees, too. It would be interesting to read about the business of Starbucks and the strategies they’ve used over the years.