Comments on: the (f)utility in moving http://www.michiganaccent.com/2007/01/19/the-futility-in-moving/ Explaining my accent, one post at a time. Tue, 07 Jun 2011 11:26:39 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Topher http://www.michiganaccent.com/2007/01/19/the-futility-in-moving/comment-page-1/#comment-50 Topher Sat, 27 Jan 2007 02:50:33 +0000 http://www.michiganaccent.com/2007/01/19/the-futility-in-moving/#comment-50 I ran into the same thing with the Adding The Account thing. I talked to about 6 different people before getting to talk to a tech lady for the Grand Rapids area. She said she'd never heard of such a thing, and that my account must have been deleted, and I should just make a new one. She was wrong. I ran into the same thing with the Adding The Account thing. I talked to about 6 different people before getting to talk to a tech lady for the Grand Rapids area. She said she’d never heard of such a thing, and that my account must have been deleted, and I should just make a new one.

She was wrong.

]]> By: brian http://www.michiganaccent.com/2007/01/19/the-futility-in-moving/comment-page-1/#comment-49 brian Fri, 26 Jan 2007 13:04:45 +0000 http://www.michiganaccent.com/2007/01/19/the-futility-in-moving/#comment-49 Just over a month ago I moved into an apartment and the only cable provider I had access to was indeed Comcast. Here's a short list of comcastic moments in your old hometown of Kentwood, MI - lest you thought that you were alone. 1) Although I ordered the service through their website, typing my own name, address, phone, etc, the name on the account reads "Brain" and not "Brian" - which means that although they collect the data online, they don't use it. SOMEONE has to retype it. 2) Additionally two number in my address were transposed so the technician who had to come over and install the service couldn't find the place. 3) Not that the correct address would have helped this guy. After nearly 3 hours in my apartment trying to get the internet working, I asked if I could speak with his technical support person with whom he had been speaking. I gave them the MAC for my modem and they had it working in about 2 minutes. 4) I've tried, unsuccessfully, to change the name on the account from Brain to Brian over the last week. However, in an effort to save a tree here and there, I went for the paperless billing. This month they instituted a new "add account" feature. I can't view my bill without "adding an account" - but adding the account through the web form produces the error, "that services is unavailable at this time" (don't get me started on UNavailable vs not available). (Ir)Regardless, I tried to contact support for the website (comcast.com) but couldn't view the support form, email address, chat, or phone number without "adding the account". I went over to comcast.net to try it there and spent 30 minutes in a billing help chat with someone who couldn't even mail or email a copy of my bill to me so I could view and pay it. 5) Neither could the "billing help" chat person change the name on my account. The only way to do that is online through comcast.com, which I cant access because I can't "add account". I wonder what would happen if I don't pay the bill until the web service is not "unavailable" any more? Just over a month ago I moved into an apartment and the only cable provider I had access to was indeed Comcast. Here’s a short list of comcastic moments in your old hometown of Kentwood, MI – lest you thought that you were alone.

1) Although I ordered the service through their website, typing my own name, address, phone, etc, the name on the account reads “Brain” and not “Brian” – which means that although they collect the data online, they don’t use it. SOMEONE has to retype it.

2) Additionally two number in my address were transposed so the technician who had to come over and install the service couldn’t find the place.

3) Not that the correct address would have helped this guy. After nearly 3 hours in my apartment trying to get the internet working, I asked if I could speak with his technical support person with whom he had been speaking. I gave them the MAC for my modem and they had it working in about 2 minutes.

4) I’ve tried, unsuccessfully, to change the name on the account from Brain to Brian over the last week. However, in an effort to save a tree here and there, I went for the paperless billing. This month they instituted a new “add account” feature. I can’t view my bill without “adding an account” – but adding the account through the web form produces the error, “that services is unavailable at this time” (don’t get me started on UNavailable vs not available). (Ir)Regardless, I tried to contact support for the website (comcast.com) but couldn’t view the support form, email address, chat, or phone number without “adding the account”. I went over to comcast.net to try it there and spent 30 minutes in a billing help chat with someone who couldn’t even mail or email a copy of my bill to me so I could view and pay it.

5) Neither could the “billing help” chat person change the name on my account. The only way to do that is online through comcast.com, which I cant access because I can’t “add account”.

I wonder what would happen if I don’t pay the bill until the web service is not “unavailable” any more?

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